Congresswoman Bice Introduces 'IRS Customer Service Modernization Act'

As one of those "lucky" taxpayers caught in the IRS backlog for well over a year... I say, get it done, Congresswoman! Bice Introduces 'IRS Customer Service Modernization Act' Washington, D.C. (April 7th) – Today, Congresswoman Stephanie Bice (R-OK) introduced the bipartisan IRS Customer Service Modernization Act along with the support of Representatives Rogers (R-AL), Meijer (R-MI), and McCormick (D-FL). This legislation would require the Secretary of Treasury to create an action plan within 60 days of enactment to complete the following: quarterly goals and benchmarks to allow zero backlog by Dec. 31, 2023, technical upgrades to improve processing times of tax returns, strategy to improve recruitment and retention rates at the IRS, improving taxpayer in-person meeting access to the Taxpayer Advocate Service and IRS, rapid identification of math errors and immediate notification of the taxpayer, and technological improvements to the IRS website for more efficient customer service. As of Dec. 31, 2021, there were still 6 million unprocessed individual returns, and in FY21, the IRS only responded to 11% of the 282 million phone calls by a customer service representative. Read more » by Jamison Faught - April 08, 2022 at 07:54PM

Congresswoman Bice Introduces 'IRS Customer Service Modernization Act' Click the title to read the entire article at Muskogee Politico